How can we help?
Ask in your own words and get an answer from these guides in seconds. It can also look up your orders and offers, and brings in the team when it can’t help.
Log in to askCommon questions
- How do I sell a piece of gear?
- How do I accept an order?
- How do I ship an order?
- How do I check if my order is in transit?
- What happens if the buyer doesn't leave a review?
- How do I change the shipping label?
- When do I get paid?
- How do I set up a shipping policy?
- How do offers and counter-offers work?
- Something is wrong with my order. What now?
- How do I change my profile photo?
- How do I turn notifications on or off?
Browse by topic
Your Account
Signing in, your profile and photo, addresses, messages and notifications.
- Your Account & ProfileCreate an account, sign in, change your profile photo and username, save addresses, and connect Google or Discord.
- Notifications & EmailsTurn push notifications on, choose which alerts you get, and see every email we send after an order or offer.
- MessagesMessage a seller or member, send photos, find your conversations, and keep your deals on Paintball Vault.
Buying
Finding gear, following and likes, checking out, offers and the price guide.
- BuyingFind gear, check out, see when you are charged, track your order and leave a review.
- OffersMake an offer, accept, decline or counter one, and the 48-hour deadlines for responding and buying.
- Following, Likes & Your FeedFollow members, brands and models, like gear to save it and get price-drop alerts, and use your Feed.
- Price GuideSee what gear actually sells for on Paintball Vault before you buy, make an offer or set a price.
Selling
Listing gear, shipping it, getting paid, and featuring your listings.
- SellingList your gear, add Vault pieces, manage listings, verify with Stripe and get paid, plus the seller fee schedule.
- Accepting & Shipping OrdersAccept an order, print the label, ship it, track it to the buyer, fix a wrong label, and get paid.
- Shipping Your GearHow shipping works, setting up shipping policies and free shipping, and packing your gear.
- Paintball Vault FeaturedHow featuring works, what a Feature credit costs, and where your gear shows up when you spend one.
- TradingTrading is in beta: how a team-run trade works today, how to start one, and the planned terms.
Orders & Returns
Reviews, cancellations, refunds, and what to do when something goes wrong.
Trust & Safety
How Paintball Vault Protection works, blocking members, and community rules.
- Paintball Vault ProtectionWhat Paintball Vault Protection costs and covers for buyers and sellers on every order.
- Blocking A MemberHow to block a member so they can no longer message you, make offers on your gear, or buy from you, and how to unblock them later.
- Prohibited ItemsItems that are not allowed to be listed or sold on Paintball Vault.
- Code of ConductThe rules and standards of behavior expected from all Paintball Vault members.
Policies & Legal
Terms of service, privacy, sales tax and other legal information.
- Terms & ConditionsPaintball Vault's Terms of Service covering your rights, responsibilities, fees, payments, and legal agreements.
- Privacy PolicyHow Paintball Vault collects, uses, and protects your personal data and information.
- Sales Tax PolicyHow sales tax is calculated and collected on Paintball Vault purchases as a marketplace facilitator.
- Content RightsInformation about intellectual property, content ownership, and trademarks on Paintball Vault.
- Requests From Law EnforcementHow law enforcement agencies can submit official requests for customer information.
Support
Paintball Vault AI and getting in touch with the team.